Software Support Engineer (Java) at Lumen

The Sr Software Support Engineer is responsible for the availability, health, and support of production applications on midrange and PaaS environments on-premises or cloud-based.

What We Look For in a Candidate

Knowledge, Skills or Abilities: Strong, independent performer able to work confidently and proactively in a fast-paced environment. Strong sense of ownership, urgency, operational excellence, and customer focus. Ability to multitask and manage multiple projects and efforts. Strong verbal and written communication skills. Must be proficient in MS Office applications.

Education and Experience: Seven+ years of Production Support experience. Five+ years managing production and maintenance type projects. Working knowledge of Linux, Unix, and Windows operating systems. Technical understanding of middleware components and the infrastructure in the environment. Familiarity with applications involving Kubernetes, Docker, Tomcat, Apache, Wildfly, JWS, EAP, FUSE, and WebLogic. Familiarity with applications involving Azure, IIS, .NET Framework, and .NET Core. Experience with PowerShell and PowerShell scripting. Knowledge of Lumen IT tools such as AppDynamics, Zabbix, BigPanda, ServiceNow, Dimensions, GitHub, Nexus, Morpheus, Microsoft Teams, Excel, SharePoint, etc. Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments. Strong experience with script writing. Experience working projects with both onshore and offshore resources. Solid understanding of ITIL processes.

Physical Requirements: Ability to work with personal computer, keyboard, mouse, monitor for extended periods of time; verbal communications.

Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Sr Software Support Engineer is responsible for the availability, health, and support of production applications on midrange and PaaS environments on premises or cloud based.

The Main Responsibilities

Establish and refine monitoring of production applications for availability, performance, workload, and infrastructure resilience. Proactively ensure day-to-day health of the applications and address anomalies. This position requires that the individual lead efforts to perform analysis during outage situations and application issues. Investigate issues and troubleshoot incident or major incidents affecting the applications, minimizing user impact and downtime. Engage cross-functional application development and infrastructure teams to assist in determining root cause and countermeasures. Coordinate with application development teams regarding implementation of upcoming releases involving code and/or configuration changes. Identify and address monitoring, process, documentation, and infrastructure needs associated with planned application changes. Understand and adhere to standard change and incident management processes. Establish and maintain operational documentation for production applications. Coordinate with infrastructure teams regarding upcoming maintenance activities involving servers, storage, databases, network, security, and application platform/framework. Proactively identify areas of opportunity for process improvements, training and learning activities. Provide guidance and respond to general production support questions, issues, and resolutions. Drive cleanup and efficiencies within the scope of production support.

Other Requirements: Periodic 7x24 on-call support required. Some evening and weekend work required.

What We Look For in a Candidate

Knowledge, Skills or Abilities: Strong, independent performer able to work confidently and proactively in a fast-paced environment. Strong sense of ownership, urgency, operational excellence, and customer focus. Ability to multitask and manage multiple projects and efforts. Strong verbal and written communication skills. Must be proficient in MS Office applications.

Education and Experience: Seven+ years of Production Support experience. Five+ years managing production and maintenance type projects. Working knowledge of Linux, Unix, and Windows operating systems. Technical understanding of middleware components and the infrastructure in the environment. Familiarity with applications involving Kubernetes, Docker, Tomcat, Apache, Wildfly, JWS, EAP, FUSE, and WebLogic. Familiarity with applications involving Azure, IIS, .NET Framework, and .NET Core. Experience with PowerShell and PowerShell scripting. Knowledge of Lumen IT tools such as AppDynamics, Zabbix, BigPanda, ServiceNow, Dimensions, GitHub, Nexus, Morpheus, Microsoft Teams, Excel, SharePoint, etc. Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments. Strong experience with script writing. Experience working projects with both onshore and offshore resources. Solid understanding of ITIL processes.

Physical Requirements: Ability to work with personal computer, keyboard, mouse, monitor for extended periods of time; verbal communications.

What to Expect Next

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Requisition #: 327800

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.