Software Support Engineer at Instem

We need you to help support our clients using the Blur product, where you will have the ability to speak to clients directly and break down the technical problem. This role will be heavy on support, with a good amount of development coding work to be performed.

To be successful in this role, you will need:

• Developed software using Java 1.8+/Groovy/Spring/SpringBoot
• Exposure using SQL/PostgreSQL
• Strong proficiency with operating systems, mainly Linux and Windows
• Use of GIT/GitLab/Azure DevOps would be advantageous
• Fantastic communication skills, able to support external clients efficiently.
• This is a great opportunity to join a worthwhile cause with an organization that offers an entrepreneurial free-thinking environment, coupled with a proven track record of leadership, performance, and profitability.
• We’d like you to apply today and learn more about how you can help our customers bring life-enhancing products to market faster.

Instem stores and processes data using an Applicant Tracking System. For more information regarding our privacy policy use the following link: http://www.instem.com/about/data-protection.php

Description

Software Support Engineer

Location: North Carolina, US- Remote working Available (EST Time Zone)

Status: Permanent, Full Time

Package:Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days Vacation (Plus Bank Holidays), Discretionary Bonus, Benefits Hub.

Why are we hiring a Software Support Engineer? Due to company growth and expansion, we are hiring for a Software Support Engineer. This role is a role where you can make your own mark and develop your leadership skills!

We need you to help support our clients using the Blur product, where you will have the ability to speak to clients directly and break down the technical problem. This role will be heavy on support, with a good amount of development coding work to be performed.

Blur is a dimensional anonymization tool that enables clients to set specific configurations around how Blur ranks and provides recommendations for data transformation. The Blur development team consists of a small, dedicated group with a passion for customer service and a value-orientated product focus.

Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!)

Instem is a unique, solutions-based organisation. We’ve doubled in size over the last 3 years through new business and product enhancement, but also via acquisition. Our 5-year growth plan is progressive, and we need you to help us reach that next level!

What’s the culture/environment like? For a global business of over 500 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.

What are you responsible for?

• Liaise with clients to analyze, triage, troubleshoot and diagnose software problems
• Sustain and monitor all aspects of our Blur software environments (internal/external) with active updates
• Install, upgrade, and configure software on client environments
• Solve client challenges and leverage troubleshooting expertise to provide our clients with best-in-class service and support
• Gathering/generating reports from client environments
• Build/maintain application-specific build/deployment CI/CD pipelines while following corporate guidelines in this area
• Support large-scale application testing including penetration tests, disaster recovery testing, etc.
• Resolve software issues primarily in Java, occasionally in Groovy
• Adherence to our Quality Management System (QMS) to ensure all work is handled securely, professionally and diligently.

In this policy you will find information about our compliance with GDPR (data protection law). You can find out how to send us a request to let you access your data that we have collated, request us to delete your data, correct an inaccuracies or restricting our processing of your data.