Software QA Engineer at Princeton IT Services

We need one to Design and develop test approaches, test strategies, and test plans to ensure testing is right sized and risk based testing principles are applied

Required Qualifications:

• · Proven track record with a minimum of 7 years software/computer engineering experience
• · Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
• · 3-5 years of working experience in Cyara automation tool
• · 5+ years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams.
• · Experience in leading QA teams with a demonstrated ability in establishing testing strategies and test case development for Voice networks Voice, application andE2E test validations
• · Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• · Experience using Agile Central for test management and Cyara for automated testing.
• · Experience in validating logs using tools such as Splunk
• · Excellent communication and presentation skills.

Preferred Qualifications:

• · A Bachelor of Science Degree in Computer Science, Engineering.
• · Experience with SaaS products, Agile/Scrum, DevOps
• · Ability to extract, translate and communicate meaningful information with management and peers.
• · Excellent problem solving and analytical thinking abilities.
• · Experience with relational databases such as Oracle and MS SQL Server
• · Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint, Access)
• · Previous experience with onsite and remote/ offshore team members

 Description

We are happy to work on C2C and 1099

Primary Responsibilities:

• · Participate in discussions with the project team to analyze the functional and nonfunctional requirements of the contact center application solution in Agile methodology
• · Experience in testing Genesys call routing, CTI custom softphone applications
• · Experience in developing Manual and automation test strategies with CYARA
• · Perform manual/automation testing and log detailed defects in Rally
• · Design and develop scalable, Flexible, and cross-platform automation test frameworks.
• · Design and develop test approaches, test strategies, and test plans to ensure testing is right sized and risk based testing principles are applied
• · Participate in technical design reviews and be able to identify requirements ambiguity.
• · Be accountable for all project or release test efforts for programs that span multiple domains and apps including Limited System integration or End to End Testing efforts.
• · Provide QA status reports and escalate issues/risk in a timely manner to management for resolution
• · Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices.
• · Work closely with development and business partners during design and grooming sessions.
• · Review requirements and provide level of effort for various phases of testing.
• · Create, measure, and report out key metrics for the performance of the SQA team, as well as the quality health of the various projects.
• · Lead training sessions and mentor others on the various aspects of test automation as required.
• · Lead the strategy around test cases and end to end test framework to maximize the test coverage.
• · Provide through leadership and support in cross channel analytics and execute against self-generated ideas for process improvements.

Experience:

Cyara: 3 years (Preferred)