Software QA Engineer at Princeton IT Services

1 month ago Development & Programming Middle, Senior Full-Time, Contract 60-65 $/Hour

We need one to Design and develop test approaches, test strategies, and test plans to ensure testing is right sized and risk based testing principles are applied

Required Qualifications:

  • · Proven track record with a minimum of 7 years software/computer engineering experience
  • · Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
  • · 3-5 years of working experience in Cyara automation tool
  • · 5+ years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams.
  • · Experience in leading QA teams with a demonstrated ability in establishing testing strategies and test case development for Voice networks Voice, application andE2E test validations
  • · Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • · Experience using Agile Central for test management and Cyara for automated testing.
  • · Experience in validating logs using tools such as Splunk
  • · Excellent communication and presentation skills.

Preferred Qualifications:

  • · A Bachelor of Science Degree in Computer Science, Engineering.
  • · Experience with SaaS products, Agile/Scrum, DevOps
  • · Ability to extract, translate and communicate meaningful information with management and peers.
  • · Excellent problem solving and analytical thinking abilities.
  • · Experience with relational databases such as Oracle and MS SQL Server
  • · Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint, Access)
  • · Previous experience with onsite and remote/ offshore team members


We are happy to work on C2C and 1099

Primary Responsibilities:

  • · Participate in discussions with the project team to analyze the functional and nonfunctional requirements of the contact center application solution in Agile methodology
  • · Experience in testing Genesys call routing, CTI custom softphone applications
  • · Experience in developing Manual and automation test strategies with CYARA
  • · Perform manual/automation testing and log detailed defects in Rally
  • · Design and develop scalable, Flexible, and cross-platform automation test frameworks.
  • · Design and develop test approaches, test strategies, and test plans to ensure testing is right sized and risk based testing principles are applied
  • · Participate in technical design reviews and be able to identify requirements ambiguity.
  • · Be accountable for all project or release test efforts for programs that span multiple domains and apps including Limited System integration or End to End Testing efforts.
  • · Provide QA status reports and escalate issues/risk in a timely manner to management for resolution
  • · Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices.
  • · Work closely with development and business partners during design and grooming sessions.
  • · Review requirements and provide level of effort for various phases of testing.
  • · Create, measure, and report out key metrics for the performance of the SQA team, as well as the quality health of the various projects.
  • · Lead training sessions and mentor others on the various aspects of test automation as required.
  • · Lead the strategy around test cases and end to end test framework to maximize the test coverage.
  • · Provide through leadership and support in cross channel analytics and execute against self-generated ideas for process improvements.


Cyara: 3 years (Preferred)

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