Software Engineer (Python) at Scismic

Scismic is supporting the growth of a life sciences software company. We are looking for a talented Software Engineer (Python) to join their team.

What will make you a good fit

• Minimum of 4 years of experience developing software applications (specifically web applications)
• 4+ years of experience with JavaScript, Python, HTML and CSS
• Experience administering Linux systems, including setting up networking, shared file systems, remote access, and firewalls
• Bachelor's or equivalent experience in a relevant field, such as computer science or software engineering
• Proven background working in customer facing role with excellent customer service skills

What will make you stand out

• Familiar with life sciences concepts, tools and applications (molecular biology, genomics, etc.)
• Experience with computational modeling of real-world processes
• Exposure to Tornado, scientific Python (NumPy, Pandas, SciPy)
• Familiarity with cloud computing tools (eg. AWS, Docker, Kubernetes) would be amazing!

General Hiring Process:

• An initial conversation with the hiring manager to learn more about the role & team
• Quick conversation with someone from our talent team to learn more about culture & benefits
• Technical roles may require a homework challenge
• Meet the team

Description

Scismic is supporting the growth of a life sciences software company. We are looking for a talented Software Engineer (Python) to join their team.

The company is on a mission to lead the next revolution in data intelligence. By unleashing the full potential of life science and healthcare organizations, their products will help our customers unlock innovation at every stage of the clinical, research, and manufacturing value chains.

The company is growing at an incredibly fast pace and looking for amazing talent that is just as excited about our potential as we are. Our culture is driven by our people who are passionate about our mission, thrive on collaboration and optimization, and are looking to make a real difference in the ever-so critical healthcare and life science sectors.

As a Software Engineer working with Python on our Maintenance (Support) team. You will provide technical support to the company customers requiring assistance with functionality or diagnosing of unexpected results or errors. You will get to interact directly with our enterprise customers to provide prompt solutions in a professional manner so strong problem determination, problem isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues our product.

The daily work includes regular updating of support incidents to record progress of open issues in our incident tracking system, hosting sessions with customers to diagnose reported problems, interacting with core teams for items that require escalation, and documenting technical solutions and product information in the knowledge base.

What you will get to do:

• Investigate, troubleshoot, reproduce, and determine solutions for customer reported problems
• Communicate updates, send requests for information, solutions, and other correspondence via our Zendesk support ticketing system.
• As needed, escalate confirmed bugs or defects to engineering via issue tracking system (Jira)
• Create and document Knowledge Base articles for purposes of ticket deflection and solution repeatability
• Participate in on-call rotation as needed

What will make you a good fit

Minimum of 4 years of experience developing software applications (specifically web applications)

4+ years of experience with JavaScript, Python, HTML and CSS

Experience administering Linux systems, including setting up networking, shared file systems, remote access, and firewalls

Bachelor's or equivalent experience in a relevant field, such as computer science or software engineering

Proven background working in customer facing role with excellent customer service skills

What will make you stand out

Familiar with life sciences concepts, tools and applications (molecular biology, genomics, etc.)

Experience with computational modeling of real-world processes

Exposure to Tornado, scientific Python (NumPy, Pandas, SciPy)

Familiarity with cloud computing tools (eg. AWS, Docker, Kubernetes) would be amazing!

General Hiring Process:

An initial conversation with the hiring manager to learn more about the role & team

Quick conversation with someone from our talent team to learn more about culture & benefits

Technical roles may require a homework challenge

Meet the team