Senior UX Writer at Typeform

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

About the Team

This role will sit in product design and work holistically across the other teams: Elements, Create, and Platform Intelligence

About the Role

Are you passionate about enhancing user experiences through the power of words? Do you thrive on creating content that not only informs but also delights users? If so, we have the perfect opportunity for you!

At Typeform, we believe that exceptional content is at the heart of a great user experience. As a Senior UX Writer, you will play a pivotal role in shaping the way our users interact with our products and services.

This role is crucial for fostering a holistic and positive user experience in Typeform by prioritizing clarity, consistency, and user-centric content that aligns with our brand tone of voice.

Things you will do:

• Contribute to the development and refinement of content style guides and best practices.
• Implement and maintain a consistent tone of voice in all in-app user-facing communication.
• Collaborate with design and product teams to ensure alignment between content, design, and functionality.
• Collaborating with Brand & PD to create content guidelines to be used within product
• Craft and optimize microcopy for various user interface elements.
• Participate in user testing and feedback loops, incorporating insights to continuously improve content and enhance overall usability.
• Collaborate closely with the Design System Designer to ensure that content integrates seamlessly into the overall design framework.
• Work alongside the Brand Studio to align content creation with the brand's visual identity and messaging strategy.
• Align content with accessibility guidelines to make products inclusive for users with diverse needs.
• Stay updated on industry trends and emerging practices in UX writing and content strategy.
• Be in charge of in-product nomenclature and validate labels to ensure they make sense to customers.

What you bring to the table:

• Flexibility to adjust writing style based on user needs, product changes, and emerging trends.
• Collaborative spirit, working harmoniously with UX designers, researchers, product managers, and Brand Studio to ensure content complements design.
• Commitment to continuous learning, staying updated with the latest UX writing trends, methodologies, and user behaviors.
• Proficiency in crafting concise, clear, and user-centric UI copy following UX writing best practices.
• Knowledge of methodologies like A/B testing or usability testing to refine content through content testing.
• Effective communication and cooperation with cross-functional teams.
• Attention to detail in crafting microcopy and ensuring accuracy in content to enhance user comprehension.
• Problem-solving and critical thinking skills to address content challenges.
• User advocacy, ensuring that content meets their needs and enhances usability.
• Innovative thinking to craft engaging and user-centric content that aligns with brand identity.
• Deep empathy, understanding, and advocacy for users' needs to craft content that resonates and guides.
• Problem-solving capabilities to address complex user journeys and UI challenges with clear, concise writing solutions.

*Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal-opportunity employer. We celebrate diversity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.