Senior UX researcher at Insulet at Insulet

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Department: User Experience

FLSA Status: Exempt

Description

Insulet is on a mission to simplify life for people living with diabetes! We are growing and looking for a Senior User Experience (UX) Researcher in the growing Innovation & Strategy organization to accomplish our mission. The Senior UX Researcher will prepare research roadmaps, design and execute quantitative and qualitative UX research to identify new opportunities and improve our product, digital, web, and service-based experiences. The ideal candidate has a proven track record collaborating with cross-functional leadership and wants to contribute to innovation through rigorous research and constant learning.

Responsibilities

• Define the research roadmap based on business priorities and stakeholder needs
• Nurture close working relationship with leadership: business, design and engineering stakeholders
• Be the representative voice of UX research in high profile cross-functional meetings
• Present to cross-functional leadership in high profile meetings
• Seek feedback from manager and constantly focus on improvement
• Lead innovation in process improvement, tools and methodologies
• Collaborate effectively with Senior and Staff UX researchers
• Mentor UX researchers on collaborative projects.
• Lead medium-sized projects from end-to-end, being personally responsible for execution in all aspects.
• Design large-scale surveys and analyze them, leveraging solid design of experiment and statistical expertise, including Qualtrics advanced features.
• Design, moderate and analyze qualitative and mixed-method studies (e.g. interviews), remotely as well as in-person, with patients and HCPs
• Work with vendors, and as well as personally conduct participant recruiting, compensation and notetaking as needed
• Complete report writing, create actionable recommendations, with best-in-class visualizations

Basic Qualifications

• Master’s degree or equivalent achievements in Mathematics, Engineering, Psychology, Human Computer Interaction, Human Factors, or related field required
• 5+ years of relevant experience in quantitative Customer Experience (CX), UX, Human Factors, or Marketing/Customer Insights, with focus on hardware product and/or Medical device.
• Strong desire to understand and improve the lives of People living With Diabetes.
• Extensive experience with Qualtrics, including advanced features.
• Strong background in design of experiment
• Demonstrable expertise in data visualization for business presentations and storytelling
• Successful track record in a fast-paced collaborative culture with tight deadlines

Preferred Qualifications

• Experience with research in regulated medical spaces and/or on med-tech devices
• Knowledgeable about diabetes
• Successful track record in cross-functional partnership with UX design, Data Science, Marketing and Human Factors.
• Strong expertise in statistical analysis
• Physical Requirements
• Located remotely with the ability to travel up to 10% in the US

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:

The US base salary range for this full-time position is $112,400.00 – $168,950.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.