Senior UX Researcher at Human Interest

We’re looking for a seasoned researcher who is ready to use their diverse toolkit to own the research roadmap in one or more key product areas.

What you bring to the role

• 5+ years of industry experience in UX Research, User Research, and/or Design Research.
• You bring a diverse toolbox of research methods (usability testing, contextual inquiry, interviews, surveys, ethnography, card sorting, participatory design, diary studies, etc.), understand their strengths and shortcomings, and know when to apply them throughout product development.
• You have a track record of delivering insights that impact product decisions and roadmaps.
• You enjoy leading research projects with a high level of complexity and a diverse set of stakeholders.
• You’re fluent in interpreting data and using data to complement your work.
• You’re a big-picture thinker who can distill complex systems into shareable models.
• You’re a natural storyteller who can communicate customer needs in ways that are compelling, memorable, and inspiring.

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values (the guiding principles that reflect our view on what’s important and what’s right): In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

We’re looking for a seasoned researcher who is ready to use their diverse toolkit to own the research roadmap in one or more key product areas. You’ll be embedded in a highly collaborative cross-functional team that spans design, product, data, marketing, and our operational partners. As a Senior UX Researcher, you’ll help your team understand our customers and their needs. Through a creative combination of insights, facilitation work, and advocacy, you’ll help us reimagine who the retirement industry is for and how it operates, to ensure people in all lines of work have access to a secure financial future.

What you get to do every day

• Own the research roadmap for one or more product areas.
• Conduct foundational, generative, and evaluative research to influence all stages of product development (discovery, design iteration, post-launch).
• Contribute to a foundational understanding of our core customers and their needs.
• Facilitate service design workshops and insights-based ideation sessions with your internal partners.
• Build relationships with your project team and become an expert in your product area.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Compensation - Competitive salary and stock options for every employee

Benefits - 

• A great 401(k) plan: our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation. 
• Employees also receive 100% paid employee health, vision, and dental premiums; dependent premiums are covered at 50%. 
• Generous PTO and parental leave policies.
• Monthly work from home stipend; annual wellness stipend.
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech.
• Fun online and regional events and celebrations and department and company-wide offsites.
• The vast majority of our positions can be 100% remote.

About Human Interest: 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’ve raised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures