Quality Manager at Sagility

If you seek an opportunity to work with top clients around the world and be part of an enriching and nurturing work environment, check out this career opportunity with the Sagility Team!

Required Skills: (Education, Experience, Skills)

• 10-12 years of experience with at least 8 years? experience in a quality function
• Bachelor?s degree in related field preferred
• Excellent Team management and leadership skills
• Change management skills & Facilitation Skills
• Strong in Problem Solving tools / strong analytical skills
• Strong in MS Excel, MS Powerpoint, MS Word
• Excellent communication / interpersonal skills
• Should have sound knowledge of quality concepts and tools
• Should have knowledge of ISO certifications
• Excellent presentation skills and sound client interaction experience
• Six Sigma Green Belt certification preferred
• Six Sigma Black Belt certification will be an added advantage

Job Description

Sagility LLC is a global leader in business process management and member/patient experience, combining technology-powered services with decades of healthcare domain expertise to drive positive outcomes. We optimize the entire member experience through service offerings such as utilization management, care management, and an aging in place product suite focused on better health outcomes.

If you seek an opportunity to work with top clients around the world and be part of an enriching and nurturing work environment, check out this career opportunity with the Sagility Team!

Job Purpose:

The Healthcare Quality Manager ensures smooth set up and functioning of quality functions for Healthcare accounts to meet business needs as well as internal and external certification requirements

Organizational Placement:

Typically Reports To: Senior Manager - Quality

Typical Reports: Quality Assurance Reps/Quality Team/ Analysts

Duties and Responsibilities:

• Own the quality function and deliverables and present findings/ analysis/ insights to internal customers and clients as required
• Lead / Manage / Mentor Quality Analysts under the quality function for Healthcare accounts
• Ensure calibrations and other activities are well deployed for the Healthcare accounts as laid out in their Service Quality Plans
• Prepare/ Enhance existing Quality management processes for the accounts
• Ensure the quality findings and reports are shared and tracked for all clients
• Ensure quality goals are met or exceeded for the Healthcare accounts
• Lead/ Facilitate critical improvement projects in the accounts related to quality metrics
• Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all Sagility Healthcare employees are expected to:

• Promote teamwork and cooperative effort.
• Help train and give guidance to other Sagility Healthcare employees.
• Maintain a clean, safe, and unobstructed work area, and practice good safety habits including those for remote work.
• Provide internal and external customers with the highest quality service.

COMPETENCIES:

Competency

Definition

Uses Sound Judgment & Makes Decisions Wisely

Surveys a situation quickly and grasps the issue or problem by asking probing questions. Develops sound business recommendations to achieve progress on global issues. Recognizes limits in resolving complex issues and teams with appropriate personnel to resolve issue. Reviews decisions to evaluate impact to long range goals.

Shows Initiative

Develops and leads the vision for the organization that will create an environment of empowerment and excellence. Ensures that management understands and is equipped with the necessary tools to lead. Looks for new ways to contribute to the business.

Promotes Teamwork

Shares in-depth knowledge about the global environment to expand team understanding of relevant issues. Leads team supporting global initiatives. Participates in and facilitates internal and external collaborative efforts and arrangements.

Communicates Effectively

Provides clear understanding of job priorities and expectations. Practices attentive and active listening. Conveys information to all levels of the organization. Leads and facilitates internal and external meetings.

Embraces Differences

Recognizes and models an understanding of the business value of diversity in team members. Assigns initiatives aligned with team members differences in strengths. Understands multiple voices create new ideas, new services and out of the box thinking.

Drives Customer Focus

Establishes alliances with key customers and stakeholders. Drives the company strategies to focus on customer needs. Builds organization structures aligned with customer needs.

Sagility Offers Competitive Benefits Including:

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account
• Life Assistance Program
• 401K with employer contribution
• PTO and Sick Time
• Tuition Reimbursement
• Join our team, we look forward to talking with you!

Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.