Quality Assurance Analyst at True Influence

Anteriad is looking for a Quality Control Analyst to support our Operations team. This role will work with both our US and LATAM customer base and requires speaking both English and Spanish.

As Our Next Analyst, Quality Control You Will Bring

• Bachelor's Degree Required
• Minimum of 3 plus years of related experience providing customer support and agent coaching.
• Must have the ability to work on his/her own without constant direction or supervision.
• Working hours CST or PST time zone (required)
• Must have strong oral and written communication and be able to articulate in a courteous manner.
• Must remain effective in high-pressure situations, using both positive and negative outcomes as an incentive to move forward toward fulfilling commitments to achieving personal and team goals.
• Must be able to learn quickly and adapt to changing landscapes.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
• QA/QC Experience (Preferred)
• Bilingual (English & Spanish)

Description

Anteriad, meaning “pointing forward,” accurately represents its forward-looking approach and solutions that help customers take the lead in a competitive market. Anteriad is the leading B2B marketing solutions provider for blue-chip brands, including IBM, Microsoft, and Cisco. Marketers choose_ Anteriad_ for their intent-driven, full-funnel ABM and demand generation platform, world-class data and analytics, and performance marketing capabilities. Anteriad drives meaningful growth for customers by combining the technology and expertise B2B marketers need to win in today’s competitive market.

Who we are:

Anteriad, meaning “pointing forward,” accurately represents its forward-looking approach and solutions that help customers take the lead in a competitive market. Anteriad is the leading B2B marketing solutions provider for blue-chip brands, including IBM, Microsoft, and Cisco. Marketers choose_ Anteriad_ for their intent-driven, full-funnel ABM and demand generation platform, world-class data and analytics, and performance marketing capabilities. Anteriad drives meaningful growth for customers by combining the technology and expertise B2B marketers need to win in today’s competitive market.

Our Values:

The Opportunity:

Anteriad is looking for a Quality Control Analyst to support our Operations team. This role will work with both our US and LATAM customer base and requires speaking both English and Spanish.

Ideal candidates will reside in the Central Time Zone.

What You'll Do:

• You will work closely with the Customer Success Managers and Operations team.
• You will be responsible for the data and phone quality checks of final lead deliveries for our US and LATAM customer base.
• You will be responsible for listening to call recordings, provide agent feedback to drive quality, agent development, and efficiency for all telemarketing activities.
• You will be responsible for maintaining Quality Assurance/Quality Control processes and ensure compliance standards are met across all telemarketing campaigns.
• You will assist Associate Director and Senior Quality Analyst in creating and distributing reporting.
• You will be responsible for documenting all quality control activities in Anteriad platform.
• You will be responsible for identifying and escalating situations requiring urgent attention.
• You will be responsible for conducting “Intent Checks” to ensure that Anteriad leads meet required quality standards.
• You will be responsible for coordinating and facilitating call calibration sessions.
• You will assist the Anteriad Management and Operations teams in any support and projects as needed.

#LI-Remote

We Offer Great Benefits!

• A commitment to work-life balance with Unlimited PTO and paid holidays
• 401k + match
• Continuous Training and Education Programs for Professional and Personal development
• Fully paid Primary Caregiver Leave for up to 12 weeks & Parental Bonding Leave for up to 2 weeks
• Healthcare, including Dental, Vision, Short-Term Disability, and Life Insurance

Our Values:

• Lead & Learn We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front
• Collaborate & Celebrate We build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way
• Innovate & Inspire We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success
• Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we