Manual Test Engineer (Software QA) at Gateway Ticketing

We are looking for a Manual Test Engineer who can become a key contributor within our Quality Assurance team. This team member may be local to our HQ office, or work remotely.

Core Competencies:

• Familiar with testing methodologies and the project development life cycle.
• Familiar with Windows Operating Systems.
• Familiar with client/server environments and proficient RDBMS (Relational Database Management Systems) skills (Microsoft SQL Server).
• Familiar with Gateway Ticketing software suite with knowledgeable and understanding of at least 1 module.
• Familiar with Test Tools and/or Test Frameworks/Harnesses.
• Excellent verbal/written communication skills.
• Ability to work both in a team environment and on an individual basis.
• Ability to prioritize and handle multiple projects simultaneously.
• Ability to document and concisely communicate problems to developers.
• Some experience working with Microsoft Excel and Microsoft Word.
• Strong technical writing / technical reporting skills.
• Working additional hours beyond regularly scheduled hours as requested by management.
• Understanding of the necessity to meet stringent deadlines.
• Experience in retail, point of sale, or revenue control systems or operations.
• Willing to seek continuing education.
• Experience with manual testing.

Description

Have you ever been to a zoo, museum, or amusement park and gotten a ticket scanned before entering through a turnstile? If so, you have probably used a Gateway Ticketing System software product. For 30+ years we’ve been providing innovative software solutions to some pretty cool industries including amusement parks, museums, attractions, and zoos and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Be a part of a solution that helps people all over the world to have fun.

We are looking for a Manual Test Engineer who can become a key contributor within our Quality Assurance team. This team member may be local to our HQ office, or work remotely.

Main Function:

The Manual Test Engineer I is responsible for the accurate testing and evaluation of software programs against design specifications, user requirements, user stories and/or other authoritative sources to ensure the highest quality of Gateway Ticketing Systems software.

Education and Experience:

• BA/BS in Computer Science, Information Systems, or related field.
• 1-3 years of experience testing software or related field.

Essential Duties:

• 1. Reproduce issues in the Reported In version as well as the latest development version of the software, as reported by internal partners.
• 2. Create test cases in the Test Management System for reproduced issues, and subsequent testing/verification of issue fixes, as required.
• 3. Manually executing tests, analyzing, and verifying of Gateway’s software and hardware products.
• 4. Manually executing “QFE”, (Quick Fix Emergencies) maintenance release, major release and project tests.
• 5. Performing Exploratory/Ad-hoc testing.
• 6. Creating Test Case procedures without supervision in the Test Management System.
• 7. Assist in the creation of and documenting of “Unit Tests” in the Test Management System.
• 8. Assist in the creation of and documenting of “Out of Scope” Test Cases in the Test Management System.
• 9. Assist in the creation of and documenting of detailed “Configuration” information in the Test Management System.
• 10. Logging all issues, to include progress and time spent in the issue tracking system (GTSWin) and communicating results to the project team.
• 11. Assisting in writing Test Plans and more complicated Test Cases in the Test Management System and other QA documentation from design specifications, user requirements and other authoritative sources.
• 12. Reviewing and providing feedback on online help and user documentation.
• 13. Maintaining Quality Assurance Standards for Test Plans, Test Cases, and other QA processes and procedures.
• 14. Attend and participate in all Project Team meetings
• 15. Attend and participate in all Department meetings
• 16. Attending required Training as necessary.

General Duties:

• 1. Complete all tasks and handle all situations in accordance with Gateway’s Core Values.
• 2. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
• 3. Communicate in a clear, concise and timely manner, including voicemail and email.
• 4. Always promote and uphold the values, mission and vision of the company.
• 5. Read, understand and comply with the Employee Handbook
• 6. Promote and adhere to all defined policies, processes and procedures.
• 7. Perform other tasks as required by management

Physical Demands:

• Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job
• Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job
• Ability to work in inside environmental conditions

Diversity and EEO statement:

As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.