Lead Software Support Engineer at Lumen

We need one to Provide technical direction and task prioritization to project team for daily support duties as well as for application and hardware upgrades and migration efforts

What We Look For in a Candidate

• Hands on experience in setting up, installing, upgrading, and maintaining CDH/CDP environments. (4-5yrs+)
• Experience in setting up Ranger policies and procedures. (2yr+)
• Must have basic Linux Administration skills. (2-3yr+)
• Experience in continuously improving the platform through tuning, optimization, and automation of Hadoop Clusters (4-6yr+).
• Must have experience as a Production Support engineer and willing to work in an ‘on call’ support model. (2yr+)
• Must have knowledge and understanding of Big Data architecture and the entire product suite like Hive, Impala, Yarn, Spark, Solr etc, administration policies and methodologies (4-6 yrs+).
• Aid application and business teams to solve complex problems, maintain system infrastructure requirements, enhance, and configure system integrations and ensure on time delivery (4-6yr+).
• This is a multitasking role, and the individual is expected to support multiple Application teams, work well with our large and diverse business user community, as well as be able to work effectively with our vendor support team.
• Provide technical/strategic direction and act as advisor/coach to other Admin team members.

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lead application support team by providing technical direction and knowledge for day to day support and system outages.

The Main Responsibilities

• Identify, analyze and resolve application problems quickly while minimizing user impact and downtime
• Implement production software changes and provide post release support
• Proactively create and maintain scripts to monitor and maintain applications to reduce application downtime and user impacts
• Perform root cause analysis to identify causes of outage and work with cross functional teams to implement countermeasures to prevent future problems
• Provide technical direction and task prioritization to project team for daily support duties as well as for application and hardware upgrades and migration efforts
• Outage management experience leading application team by using strong problem solving and decision making skills to reduce mean time to repair
• Facilitate ongoing communication and training with application support team
• Create, update, and test disaster recovery plans for each supported application
• Partner with software developers and vendors to deploy updated software and provide ongoing support of production applications

What to Expect Next

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.