Junior Systems Enigneer at Parasol Alliance

At Parasol Alliance, our mission is to bring strategy, innovation, and accountability to our clients' use of technology, enabling them to maximize profitability, growth, and success.

Requirements

• At least 2 years of systems administration experience in an enterprise environment.
• At least 2 years’ experience working with systems support, configuration, and management.
• Experience with multiple enterprise systems such as Active Directory, Microsoft Server, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network support, desktop hardware support.
• Excellent communication and customer service skills are required.
• Healthcare experience preferred; long-term healthcare support experience is a plus.

Company Overview

At Parasol Alliance, our mission is to bring strategy, innovation, and accountability to our clients' use of technology, enabling them to maximize profitability, growth, and success. Parasol Alliance is a technology solutions company exclusively serving the senior living field. We provide strategy and comprehensive in-house technology support, to help our clients make smart technology investments and effectively leverage technology to achieve their business objectives and enhance the lives of those who live and work in their communities.

We are a growing company that values and empowers our team members. If you want to work in a values driven, high performance culture and experience an exciting opportunity to be a part of a movement to transform our clients' technology culture, then this job is for you. We are seeking team members who are humble, hungry, and smart that take ownership and pride in their work to support the growth and success of our clients. We offer a remote-first work environment with unlimited time off and bonus opportunities. Join our award-winning culture and help us make a difference in the lives of those we serve.

We are proud to have won 23 Best & Brightest workplace awards and named Top 501 MSP in the world by Channel Futures

Position Mission

The Jr. Systems Engineer will be responsible for level 2 systems administration support for Parasol’s clients. The Sysadmin will support implementation of project task work as determined by each client’s strategic project roadmap. The Sysadmin will also be responsible for onsite technical support as determined by client needs. The Sysadmin’s focus will be primarily on systems and server-related project work as well as tickets escalated from the service desk.

Responsibilities

• Level 2 support for client issues.
• Remote support of hardware and software.
• System support for servers, virtualization, and email environments.
• In depth problem solving for servers and systems.
• Project implementation task work.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone, via email and in person.

Requirements

At least 2 years of systems administration experience in an enterprise environment.

At least 2 years’ experience working with systems support, configuration, and management.

Experience with multiple enterprise systems such as Active Directory, Microsoft Server, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network support, desktop hardware support.

Excellent communication and customer service skills are required.

Healthcare experience preferred; long-term healthcare support experience is a plus.

Benefits

• Cell phone/internet reimbursement
• Medical, dental, vision, 401k
• Unlimited paid time off
• Certification reimbursement
• Pluralsight Skills license