Junior NLP Analyst at Kore.ai

We need one to Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives

EXPERIENCE REQUIRED

• 1+ years of hands-on experience
• Experience with Natural Language Processing
• LOCATION – US Remote

MUST HAVE SKILLS

• Application of machine learning algorithms and techniques for natural language processing required
• Experience with supervised and unsupervised machine learning techniques
• Owning module development as individual contributor
• Basic knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in Word prediction algorithms
• Minimum 1+ years’ experience purely in applied linguistics & NLP, related product development required
• Experience in Information extraction and retrieval techniques
• Familiarity with chatbots, voice enabled devices, or other conversational channels required
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design, and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Bachelors or master’s degree in Engineering OR Computer Applications required

Description

Who is Kore.ai?

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

POSITION / TITLE: Junior NLP Analyst

RESPONSIBILITIES:

• Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
• Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
• Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
• Provide input to help the product team understand how conversational experiences will enhance customer engagement
• Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
• Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches
• Compelling real-world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

Depending on specific professional experience and geographical location of individuals, the annual salary for this position ranges from $90,000 – $110,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.

We’re always looking for talented and passionate people. Get in touch! Send in your CV to [email protected]