Junior Desktop Support Technician at Leidos

We are seeking a Junior Desktop Support Technician to assist with ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them.

MINIMUM REQUIREMENTS:

• High School Diploma. Additional exposure and/or relevant certifications will be considered in lieu of degree.
• Must be willing to work between 0700 and 1700 EST.
• ITILv4 Foundation Certification obtained no later than 120 days after the hire date.
• Public Trust Clearance (Or ability to obtain)

PREFERRED EXPERIENCE:

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Possess the ability to convey in both oral and written forms, demonstrating an ability to speak effectively with all levels of staff as well as clients.
• Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory
• Maintain standard working hours per the program contract and to be available for meetings, and other combined efforts during working hours.
• Must be able to obtain a Public Trust clearance. This role is covered by the Service Contract Act. The wage rate will be predetermined by the actual work location.

Description

Job Description:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a investment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos currently has an opening for a Junior Desktop Support Technician to reinforce the Digital Innovation for General services Administration Infrastructure Technologies (DIGIT) program.

This position is 100% telework but must be U.S. based. Per the contract, U.S. Citizenship or U.S. Permanent Resident status is required.

We are seeking a Junior Desktop Support Technician to assist with ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.

The Enterprise IT Service Desk (EITSD) Support subtask, reinforcing the program task order, is relied upon to provide IT services that appropriately reply to the urgent needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT maintenance service option. The team provides reinforcement to users of the program's internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. They are the centralized point of contact for program end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs promoted in the environment.

This position shall perform the following (to include but not limited to) activities:

• Performs a variety of clerical and administrative duties related to the Virtual Service team and refresh projects.
• Answers to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.
• Assist users with data transfer of laptops and mobile devices.
• Attend all scheduled appointments with users to assist with data transfers.
• Provides technical assistance through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard Microsoft Windows desktop applications, smartphones and network connectivity.
• Provides personal computer assistance problem study, and hardware/software installation and configuration.
• Interacts daily with customers to ensure productivity; provides peer feedback.
• Provides assistance concerning the use of computer hardware and software, including printing and installations.

MINIMUM REQUIREMENTS:

• High School Diploma. Additional exposure and/or relevant certifications will be considered in lieu of degree.
• Must be willing to work between 0700 and 1700 EST.
• ITILv4 Foundation Certification obtained no later than 120 days after the hire date.
• Public Trust Clearance (Or ability to obtain)

PREFERRED EXPERIENCE:

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Possess the ability to convey in both oral and written forms, demonstrating an ability to speak effectively with all levels of staff as well as clients.
• Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory
• Maintain standard working hours per the program contract and to be available for meetings, and other combined efforts during working hours.
• Must be able to obtain a Public Trust clearance. This role is covered by the Service Contract Act. The wage rate will be predetermined by the actual work location.

Pay Range:

Pay Range - -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.