Junior Desktop Support Technician at Absolute Business Solutions Corp

ABSC is hiring a Desktop Support Technician to provide on-site client hardware and software desk-side and remote client-side support to the Department of Labor (DoL).

Experience Required for this Role:

• At least 2 years of desktop and computer peripheral support/troubleshooting experience.
• Must undergo a comprehensive background check for position eligibility.

Education Required for this Role:

• Associates Degree in a computer related field, Bachelor's degree desired

Position Summary:

ABSC is hiring a Desktop Support Technician to provide on-site client hardware and software desk-side and remote client-side support to the Department of Labor (DoL). The DoL serves all of America's workers, and its work affects virtually every family in the United States. Its primary mission is to foster and promote all workers, job seekers and retirees in the U.S. while improving working conditions; advancing opportunities for profitable employment and assuring work-related benefits and rights. Join our winning team at the Department of Labor today!

Responsibilities Include, But Are Not Limited To:

• Client technologies include Microsoft Windows and iOS operating systems.
• Initiate, maintain and close-out scheduled video teleconferencing sessions.
• Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions.
• Initiation and checkout of VTC sessions shall be performed in advance of the start time to allow for troubleshooting and corrective actions.
• Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officer’s Representative to specify the location(s), quantity, and timeline requirements of the refresh requirements.)
• Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment.
• Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and requirements.

Who we are:

Since 2001, Absolute Business Solutions Corp (ABSC) has delivered professional services and technology-enabled solutions to federal, defense, and intelligence customers through a mission-first ethos resulting in agile, innovative, and technology-advancing capabilities.

ABSC’s employees – including software developers, multi-disciplined intelligence analysts, technology protection engineers, program support personnel, and specialists in cloud, data science, AI/ML, and cyber – diligently support their customers, address their challenges, and stay ahead of technological or operational impacts to the mission.

ABSC stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.

Some of our benefits include:

• 4 weeks of PTO plus 11 Federal Holidays
• Retirement Planning – 401k Fully Vested with Matching
• Tuition Assistance Program – Have Student Loans? Let us help!
• Annual Health and Wellness Allowance
• Career Development –$5,250 Annually Towards Education and Training
• Volunteer Time Off – Spend time directly supporting a charity of your choice
• Charitable Match – ABSC matches (set amount) an employee’s donation to a qualifying charity
• Paid Parental Leave –Employees receive 3 weeks of paid parental leave at 100% pay
• Referral Program – We pay for internal and external referrals!

Performance Bonus

Apply to join our team today! We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them! ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program!

*ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application. Thank you! *

Absolute Business Solutions Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters https://www.dol.gov/agencies/ofccp/posters; If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ABSC Human Resources at 703-437-3000 or [email protected]. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.