Java Engineer at Dixa

We need one to Develop new API-based integrations to connect Miuros to innovative Customer Service/Management platforms

About you

• You are passionate about writing code that is easy to (1) understand, (2) maintain/extend, (3) test, (4) re-use
• You have experience contributing to large Java projects, working with relational databases such as Postgres and offering scalable API services
• You are passionate about finding simple solutions to complex problems, with one eye on your sprint goals and the other on long-term benefits
• You are a driver. You can work with limited supervision, but you are also happy to brainstorm on technical solutions, be receptive to feedback, and coach more junior profiles
• You are a natural at working collaboratively, enjoy solving problems, listening to others, and voicing your own ideas
• You are experienced in collaborating with remote peers
• You are fluent in English, you can communicate what you have in mind effortlessly and can write documentation, as English is our day-to-day language

Description

Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️ . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 200+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.

What you’ll be doing

• Develop new API-based integrations to connect Miuros to innovative Customer Service/Management platforms
• Contribute to the release of new services, as Miuros & Dixa expand the offer for (and beyond) Customer Service teams
• Expand our API services, in order to accelerate the Miuros-Dixa product integration and enable more and more third parties to integrate Miuros functionalities into their workflows
• Contribute to our overall engineering maturity, in terms of scalability, reliability, maintainability, observability and performance

Please note!

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future.

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa; the 30-second version!

Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and over 290 exceptional Dixaterians working with us in 4 offices (and remotely)

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!