Digital UX/UI Designer - Pensions at Capita

1 month ago Product Middle Full-Time

We'll look to you to be a passionate advocate for great customer experiences, bringing your creative and strategic thinking skills.


What we are looking for:

  • Experience in designing digital journeys including creating wire frames, prototypes and user flows), with an understanding of design standards, accessibility and SEO
  • Knowledge of working with design tools such as Figma / Adobe Suite
  • Experience of the Azure platform
  • Worked with or an understanding of GDS (Government Design Systems)
  • Experience of working in an Agile UX environment
  • Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders.
  • Experience of working within Financial Services and pensions would be preferable


A new home based role working in Pensions Digital team ensuring we have market leading digital experiences. We are designing and launching a number of new strategic digital products and you will be a key member of the team that influences how they interact and engage with customers throughout their end-to-end journey. We'll look to you to be a passionate advocate for great customer experiences, bringing your creative and strategic thinking skills.

Job Description:

As a UX Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use. You'll consider the holistic customer experience and the end to end journeys, ensuring clear journey maps are in place and maintained as well as designing new features and continuously improving our current journeys.

You will work collaboratively with a wider UX/Research team, the BA's and the developers, ensuring your designs flow technically and working through any technical challenges, ensuring the customer journeys is always protected.

What you will do:

  • Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
  • Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
  • Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
  • Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
  • Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
  • Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
  • Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
  • Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
  • Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today's employees.

What can we offer you? 

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that's from home, from your nearest Capita office.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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