Data Operations Analyst at Live Nation

We are looking for someone who has experience supporting and operating large scale systems at enterprise level, continuously improving operational metrics.

Who are you?

THE TEAM

• Core Data Services team is at the center of Data and Analytics initiative. We are in the beginning of our journey to build and enterprise data platform capable to be a true underpinning of any data needs for the enterprise.
• Our mission is to make reliable data available and enable value creation by the data community of engineers, analysts and decision makers. Core Data Services team consists of Platform engineering team, Data Engineering, Data Enablement and ultimate owner and operator – Operations team.

Description

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com , Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors .

THE ROLE

As a Data Operations Analyst in Core Data Services you will work on defining and implementing operational practices in the area of data investigation, forensic and summarizing the findings and working with the end users, operations of reports and dashboards, performance, scalability, cost control and management of critical incidents. Operations Analysts lead that the day today tasked with full ownership and management of the Customer issues posted as data quality and data investigation.

Core Data Services has made good progress of adopting Spark as the main ETL engine and realizing the value of a highly functional, performant, and transparent Data Lake, all this while maintaining and streamlining existing data infrastructure and doing careful migration. The team’s focus is on maximizing the functionality, value, and content, optimizing the cost of ownership and usability of delivered data services

This is a unique opportunity to establish world-class operational center of excellence in the area of data management at a company that has demands for exceptional reliability in low latency data processing at high volumes and high bursts at time of on sale for live events. Joining now at the onset of platform development also gives you a chance to provide input into architecture, help establish processes for effective cost control and governance practices.

We are looking for someone who has experience supporting and operating large scale systems at enterprise level, continuously improving operational metrics. In other words, running a center of excellence with stability and discipline practices as a bedrock of continuous innovation.

If you are looking for a challenge and a sense of ownership and have experience running large scale data operations, including performing analysis on large scale data lake, EDW, low latency data delivery for operational reporting as well as analytical use cases - we are looking for you!

We have plenty of opportunities to make a difference for the business and for the Ops team in all aspects - from tech to processes to developing a Center of Excellence.

WHAT THIS ROLE WILL DO

• Own end-to-end data investigation and analysis for the customer-reported issues
• Perform data forensics of the User queries and derived the root cause for the problem and propose acceptable resolutions and implement them.
• Build and maintain Inventory of ETL artifacts such as jobs, report, credentials, and dashboards
• Monitor failures and deep dive into query and data issues
• Define and implement operational best practices, observability, managing change and mitigating risk for enterprise data systems
• Manage and support production processes for our ETL tools and BI tools running on large -scale low latency databases including Delta lake, S3, Teradata and Snowflake.
• Develop automation for monitoring and operations observability
• Help with the Migration of User queries and reports for the mission critical Teradata migration to Databricks
• Identify opportunities to simplify the tools footprint and rationalize the usage and tools adaption
• Work with our global workforce and ensure the quality of the work meets the customer needs
• Triage business reported data issues and engaged with respective teams until the issues are resolved
• Manage technical documentation and systems providing transparency in platform functionality using live meta-data and operational dashboards

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.