Self-motivated and dependable IT Officer with 7+ years of experience providing professional technical support to clients, improving the customer service, and maintaining hardware and software. Outstanding communicator offering extraordinary technological expertise and strong determination to perform excellent work. Increased client satisfaction by 25% within one year. Gifted at installing and configuring computer systems, solving any technical issues, and often participate in decision-making processes regarding IT infrastructure. Analyzes, prioritizes, and completes tasks with professionalism and sound judgment.