Dedicated, detail-oriented, and fast-learning professional with 5+ Years experience in IT/Customer Support Operations, Process Improvement, and Team Strategy. I love building from the ground up and I’m passionate about making support operations processes and knowledge clear, accessible, and easy to execute.
Currently I'm a Technical Lead in the IT Support department at JP Morgan Chase where I have the opportunity to apply my strong analytical problem-solving skills and solutions-driven focus to improve service operations for technicians and guarantee customer satisfaction.
My Skills:
Team Leadership, Process Improvement, Knowledge Management, Customer Experience, Training, Stakeholder Management, Documentation, Cross-functional Collaboration.