Korede Oladipo

IT Applications Manager - ITIL®| Technical Product Management | IT Service Management - ISO20000® | IT Business Analysis - CBAP®

Hello! I’m a passionate Product Manager with a knack for turning ideas into successful products. With years of experience in the financial sector, I specialize in implementing user-friendly applications and leading cross-functional teams to deliver high-quality solutions. 🎯

At FMDQ Holdings PLC, I’ve facilitated product development from concept to launch, ensuring products meet market demands and exceed customer expectations. My focus on user experience and product usage analysis has consistently driven product innovation and customer satisfaction. 🎖️

I thrive in collaborative environments, using agile methodologies to manage product lifecycles and deliver top-tier solutions on time. My expertise spans market research, competitive analysis, and strategic planning, all aimed at optimizing product performance and enhancing user journeys. 📈

I’ve managed teams, overseen compliance with service level agreements, and implemented strategies that boosted application uptime and user satisfaction. I am proficient tools such as Jira, Google Analytics, Monday.com CRM, Freshdesk for seamless product support operations and improvement. 🔧

Beyond my technical abilities, I’m dedicated to continuous learning and improvement, always looking for ways to enhance product delivery and user experience. I love leveraging technology to solve complex challenges and create value for users. 🌟

CUSTOMER SUPPORT
PROJECT-MANAGEMENT
PRODUCT-MANAGEMENT
DOCUMENTATION
BUSINESS ANALYSIS
IT SERVICE DELIVERY
STAKEHOLDER MANAGEMENT
CHANGE MANAGEMENT
MONDAY.COM
JIRA
MONITORING & OBSERVABILITY PLATFORM
SHAREPOINT
MICROSOFT EXCHANGE SERVER