I'm Hephzibah Olumide Adenekan, a highly skilled and motivated Customer Support Professional.
With a strong background in addressing customer inquiries and providing exceptional support,
I have a proven track record of delivering outstanding customer service. I excel in handling customer inquiries about programming schedules,
channel availability, and general information. Additionally, I am adept at troubleshooting technical issues related to broadcast reception, signal problems, and equipment malfunctions, ensuring seamless customer experiences. I have a knack for assisting customers with subscription management,
including plan upgrades/downgrades and resolving billing inquiries. Moreover, I am skilled in handling customer complaints and feedback, ensuring prompt and satisfactory resolutions. With my exceptional communication and problem-solving abilities, I consistently exceed customer expectations and contribute to customer satisfaction.